F.A.Qs
1. What types of books do you offer?
At livrebook, we offer a wide range of bestselling books that cater to various interests and genres. Our store stands out by providing a curated selection of thought-provoking novels and self-help books that inspire personal growth and ignite intellectual curiosity.
2. What makes your store unique?
Discover a world of imagination and knowledge at livrebook, where our collection of top-selling books includes gripping thrillers and heartwarming romance novels. With a focus on quality storytelling and diverse perspectives, our store offers a unique reading experience that transports readers to different worlds and leaves them captivated till the very last page.
3. How can I request a return?
To request a return, please contact our customer service team at support@livrebook.shop. Provide your order number, the reason for the return, and any relevant details. Our team will guide you through the return process and provide instructions for shipping the item back to us.
4. What is the timeframe for returns?
Customers can request a return within 5 months from the date of purchase. Beyond this timeframe, returns may not be accepted unless under special circumstances, such as product defects.
5. What are the return fees?
Return fees may apply based on the reason for the return:
- Change of Mind: If the return is due to a change of mind or no longer needing the item, a return fee of 30% of the item's price or a flat fee of $120 will be deducted from the refund.
- Defective or Damaged Items: If the item is defective or damaged upon receipt, return fees will not be applied, and we will cover the return shipping costs.
- Incorrect Item Received: If the wrong item was shipped to you, return fees will not be applied, and we will cover the return shipping costs.
6. How long does the refund process take?
Once we receive the returned item and verify its eligibility, we will process the refund within 170 days to the original payment method. Please note that it may take additional time for the refund to reflect in your account depending on your payment provider.
7. What items are not eligible for returns?
The following items are not eligible for returns unless defective or damaged:
- [Such as perishable goods, personal items, breakable items, etc.].
8. What are your shipping methods and delivery times?
We offer standard shipping and expedited shipping options for domestic and international orders. Delivery times depend on the selected shipping method and destination:
- Standard Shipping: Estimated delivery within 120 days.
- Expedited Shipping: Estimated delivery within 50 days.
- International Shipping: Delivery times vary by country and shipping method.
9. How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and delivery progress of your order.
10. Do you offer international shipping?
Yes, we offer international shipping. However, please note that additional customs duties, taxes, or import fees may apply. Customers are responsible for any customs clearance and related charges imposed by the destination country.